Manage tickets, technicians, AMC contracts, invoices, and customer communication — all in one powerful, modern platform. No complexity, no chaos.
From the moment a customer calls to the invoice being paid — Aura Helpdesk covers every step.
Auto-assign tickets by round-robin or skills. Track status, priority, SLA breaches, and reply threads — all in one view.
Track availability, skills, branch, and workload of every technician. Schedule visits and monitor performance in real time.
Manage annual maintenance contracts with visit schedules, expiry alerts, contract PDFs, and renewal reminders.
Generate professional GST-compliant invoices and quotations. Accept payments and track dues — all without leaving the app.
Track spare parts, set reorder levels, record purchase and issue transactions. Never run out of critical stock.
Revenue trends, GST liability, technician performance, ticket volume — actionable insights at your fingertips.
Chat widget for your website. Convert chats to tickets instantly. Full message history always available.
Automatic customer notifications on ticket creation, updates, and closure. Supports SMTP, MSG91, Twilio, and more.
Admin, Manager, Technician, Viewer — granular permission control so everyone sees only what they need to.
Create and manage articles, FAQs, and SOPs to empower technicians and enable customer self-service.
Maintain a complete directory of your customers, their assets, service history, and active contracts in one place.
Send automated updates, invoices, and quotations directly to your customers' WhatsApp via official APIs.
No IT team needed. No complex setup. Just sign up and start managing.
Sign up with your company name and email. Your private workspace is ready instantly.
Invite technicians, managers, and support staff. Set roles and permissions for each.
Register complaints, assign technicians, track visits, and close jobs — all in one place.
Generate invoices from resolved tickets, collect payments, and track GST — automatically.
No hidden fees. No per-seat charging. One flat monthly price per organisation.
"We went from WhatsApp chaos to fully organized service management in one week. The AMC tracking alone saves us 5 hours a week."
"Invoicing used to take hours. Now we generate a GST invoice from a closed ticket in 30 seconds. Game changer for our billing team."
"The technician workload view is brilliant. I can see who's free, who's overloaded, and reassign in one click. My team loves it."