Empower your service enterprise with an all-in-one cloud platform. Seamlessly handle customer complaints, automated technician dispatch, AMC contract renewals, GST & Without-GST billing, expense tracking, and instant audit reports.
Everything required to handle customer requests, coordinate technicians, monitor annual contracts, collect payments, and track company finances in one unified platform.
Auto-sync incoming customer emails via IMAP into tickets with full reply threading. Filter tickets by source (Email Sync vs System Created). Intelligent auto-assignment by Round-Robin, technician workload, or technical skill.
Real-time availability, skill profiling, and branch management. Schedule customer site visits, dispatch jobs to technician phones with web push notifications, and monitor visit progress from Scheduled to Completed.
Never miss a service due date. Automated visit scheduling across quarterly or bi-monthly frequencies, contract expiry notifications, equipment serial logging, renewal tracking, and printable AMC contract agreements.
Generate compliant GST tax invoices with HSN/SAC tariff codes, automatic CGST/SGST/IGST breakdown, round-off, and Indian Rupees in Words. Need a non-tax bill? Select the dedicated Without-GST invoice mode with an isolated numbering series.
Complete control over business expenditures. Record operational expenses, vendor bills, upload digital invoice receipts/bills, track input GST, and categorize expenses across spare parts, travel, salaries, and maintenance.
Comprehensive financial intelligence. Generate instant Customer Statement of Accounts (Ledgers) with debit, credit, and running balance. Bulk download all invoices, expense logs, and ledger reports in Excel (CSV) or high-res PDF.
Track critical spare parts, reorder threshold alerts, purchase records, and issuance to field service jobs. Prevent technician delays caused by missing components or stockouts.
Keep customers and technicians informed at every milestone. Automatic notification triggers when a complaint is registered, technician assigned, visit scheduled, or invoice generated.
Embed our sleek chat widget on your company website with 1 line of script. Chat with customers in real-time, capture mobile/email, and convert chat conversations directly into service tickets with 1 click.
Maintain complete customer profiles with contact numbers, billing addresses, installed machinery serial numbers, past breakdown tickets, and warranty status in a unified CRM view.
Fine-grained permissions for Super Admin, Branch Managers, Accounts Staff, and Field Technicians. Ensure staff only view and edit modules they are authorized to access.
Your organisation data is completely isolated at the database schema level. Upload your custom company logo, set letterhead terms, define bank details, and manage team accounts with confidence.
Say goodbye to messy WhatsApp groups, paper job cards, and missed AMC contracts.
Customer emails support or calls in. Ticket is created instantly with Email/System tags and automatically routed to the best technician.
Technician receives mobile push notification, visits site, diagnoses equipment, logs spares used, and updates ticket status.
Convert resolved ticket into a GST or Without-GST invoice with 1 click. Amount in words and tax breakdowns calculate automatically.
Record payment via UPI or Bank Transfer. Customer statement of account and company cash flow update automatically.
Customized workflows tailored to meet the exact demands of equipment maintenance enterprises.
Online UPS, Battery Banks, Inverters, Stabilizers & Solar Power Plants.
Commercial AC, Chillers, VRF systems and cold storage AMC contracts.
Surveillance cameras, biometric access, fire alarms & IT networks.
Air compressors, diesel generators, pumps & manufacturing machinery.
Hospital & clinic diagnostic machinery, calibration visits, and AMC logs.
No setup fees. No surprise per-user charges. Start with a 14-day free trial on any plan.
Join service organizations that streamlined their operations with Aura Services Hub.
"The email sync and source filter completely transformed how we receive complaints. Customers just email our support inbox and tickets are created with full reply threads. Our team saves 3+ hours daily."
"Managing 200+ AMC contracts used to be a nightmare of missed dates. With Aura Services Hub, scheduled visits generate automatically, and customers receive instant WhatsApp reminders. Game changer."
"The ability to create both GST invoices and Without-GST invoices with separate series solved a massive accounting challenge for us. Plus, the Customer Ledger export in PDF is audit-ready."
Everything you need to know about setting up and running your workspace.